The Office of Performance Management helps departments improve operations and promotes interagency cooperation. The Office partners with agencies on projects such as staffing and workload review, shared services, process improvements, and program data analysis.
Two examples of these efforts are OMB's work to promote cooperation among transportation agencies and to implement Lean process improvements in state agencies.
The FY 2013 Budget Act directed OMB "to study the programs of the department of transportation and other quasi-transportation related agencies". OMB's December 2012 report reviewed the state's organizational structure and compared it to that of other states. Rhode Island's transportation programs are administered by a number of state agencies, quasi-state agencies, and public-private partnerships, each with its own area of responsibility. The Office of Performance Management has worked with transportation agencies to encourage greater collaboration in three key areas: project management and maintenance operations, shared services, and economic development.
OMB's November 2013 follow-up report provided an update on interagency collaboration. Interagency workgroups identified opportunities in areas such as state fleet and employee mileage reimbursement, showing potential for significant cost savings by basing work-related travel decisions on data. The shared services work group identified potential improvements in information sharing and customer service. The RI Department of Transportation and RI Public Transit Authority are collaborating on leadership development and customer service training.
The Office of Performance Management tracks permitting, licensing, and other customer-facing processes in state agencies. As part of Governor Lincoln D. Chafee's emphasis on improving customer service, the Office works with agencies to reduce the amount of time required to obtain permits, licenses, and other government services. Learn More »